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Troubleshooting

Troubleshooting Guides

Systematic diagnosis guides for Intune, Windows, Group Policy, and Entra ID, with decision trees, log locations, validation steps, and practical fixes.

14 articles

Start with evidence

Each troubleshooting page is written around observable state: logs, portal status, Graph output, event IDs, policy assignments, and device-side symptoms.

Avoid destructive first fixes

AdminSignal favours diagnosis before reset actions. Clear caches, delete registry keys, or re-enrol devices only when evidence points there and rollback impact is understood.

Close the loop

Validation matters as much as the fix. Use the follow-up checks to confirm policy state, reporting, user impact, and whether the same fault is likely to recur.

Group Policy
Intermediate

Group Policy and Intune both apply: prove which channel won

A documentation-reviewed path for hybrid devices where a GPO and an Intune profile both target the same Windows setting. Prove the winner before anyone enables MDMWinsOverGP.

Group PolicyMicrosoft IntuneActive Directory
19 Sep 2026 · 16 min readView fix
Group Policy
Beginner
Includes captured evidence

Computer RSoP: one applied GPO and one denied by security filtering.

Group Policy Not Applying to Users or Computers: A Systematic Diagnosis

Before running gpupdate /force for the third time, follow this decision tree: scope filtering, link order, security filtering, loopback processing, and slow-link detection are all common culprits.

Windows ServerActive DirectoryGroup Policy
Mar 31, 2026 · 8 min readView fix